Regional Market Manager

    • Job Tracking ID: 512568-852421
    • Job Location: San Luis Obispo, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 06/08/2023
    • Years of Experience: 5 - 7 Years
    • Starting Date: 07/10/2023
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Job Description

At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-profit organizations. We are the largest publicly traded and only community bank headquartered and serving California’s Central and South Coast area of Ventura, Santa Barbara and San Luis Obispo counties, with full-service branches in Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa Maria, and Ventura. We were named one of the Central Coast Best Places to Work by the Pacific Coast Business Times, and we love working here and think you may too!

As an integral member of the Relationship Banking teams for Community West Bank, this position will provide extraordinary client service to our clients and prospective clients and internal team members, exemplifying the Bank’s values and our dedication to quality and service. This position will have direct responsibility as a Relationship Banking team member to assist in the accomplishment of the Department Business Plan goals and objectives. This position will elevate the team as a member of the Bank’s high performance culture that emphasizes empowerment, quality, productivity, ethical standards, goal attainment and the ongoing development of CWB’s vision to become the bank of choice, providing an unparalleled experience for our customers, employees, and community.



The Regional Market Manager will be responsible for coordinating and supervising the activities of a team of Relationship Managers and support staff in their respective region, including business development activities, loan origination and loan portfolio management, deposit goals, products and services expansion and profitability. Provides guidance on and ensures compliance with commercial lending practices, deposit and treasury management products and procedures including all compliance and regulatory policies.

This position will also be responsible for meeting established and agreed upon business development goals that support the Region’s Business Plan in new production for loan and deposit relationships and fee income. The Regional Market Manager will be responsible for working with each of his or her team members to help them attain their personal production goals and achieve their career objectives.

Although supported by credit analysts, this position is ultimately responsible for credit quality and proper loan structure and documentation of all loans originated within the region. This will support the Bank’s objective of sound loan quality and sustained profitability for the following: business term and lines of credit, owner-occupied and investor commercial real estate, construction real estate loans, SBA, and consumer loans.

This position performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

The RMM must understand credit fundamentals, the credit needs of the client and be able to recommend proper credit structure to meet client’s financial needs and deliver on commitments.

Participates in industry groups and community civic events to promote Bank products and services that improve the quality of life in the communities we serve including CRA activities.

Essential Duties:

  • Responsible for coordinating and supervising the lending, deposit and treasury management activities of a team of Relationship Managers in their respective region, including business development activities. Provides guidance on and ensures compliance with commercial lending, deposit, and treasury management practices and procedures.
  • Responsible for meeting established and agreed upon business development goals that support the regional business plan in new production for loan and deposit relationships fee income and profitability.
  • Develops prospects from self-sourced leads and may include existing clients, referral leads, bank partners and other sources.
  • Assists team members with loan and deposit generation and portfolio management.
  • Determines prospects/clients' financial needs, and present solutions to sell bank services. Is responsible for timely and adequate preparation of annual reviews and recommendation to the appropriate decision making bodies within the Bank.
  • Manages of the regions loan portfolio to include loan renewals done prior to maturity, proper risk ratings, and delinquency control, along with management of the regions tickler and exception reporting.
  • Frequent contact with clients to ascertain additional financial needs, to ensure service satisfaction and to obtain referrals.
  • Prospects and acquires new business clients in accordance with Bank’s profit objectives.
  • Performs such functions as outbound prospecting calls, conducting prospect/client interviews, facilitating credit requests from application to boarding, opening depository accounts, referring prospects to other business units and cross-selling other bank services.
  • Active involvement in local civic and nonprofit organizations to promote goodwill, Bank’s commitment to the communities it serves and to support Bank’s CRA objectives.
  • Contacts clients and businesses, community and civic organizations to promote goodwill and generate new business.
  • Attends sales and trade meetings to develop new business prospects and product solutions.
  • Coordinates Relationship Managers and Analysts to properly underwrite and analyze loan requests, including the analysis of customer financial information and records according to the Bank’s standard underwriting guidelines.
  • Demonstrates understanding of all bank products, policies, disclosures, and procedures.
  • Provides team members with consistent coaching and feedback to assist with accomplishment of regional goals and objectives. Prepares performance evaluations in a timely manner and discusses career path objectives and training needs or performance improvement as needed.
  • Meets response and resolution times as defined in service level agreements and/or service requests, and follows established processes to meet service level commitments.
  • Completes all required regulatory training as assigned within deadlines established including BSA, Bank Security and any other training as assigned, within required timeframes and on an annual basis.
  • Additional duties or projects as assigned

Community West Bank is an EEO/AA/Disability/Vets Employer. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Experience and Skills

  • Associate or Bachelor’s degree in Business, Finance or related field preferred and or a combination with a minimum of five years progressively responsible experience in a similar lending environment or financial institution.
  • Proven ability to develop new bank business relationships and sustain current bank business relationships.
  • Experience with credit analysis and financial statement analysis.
  • Specific expertise in credit decisions and understanding of credit risk thresholds, and manage credit risk.
  • Leadership capability to mentor and motivate subordinate staff to meet/or exceed expectations.
  • Ability to mentor staff to foster leadership for future advancement.
  • Strong financial and analytic skills with ability to assimilate complex information.
  • Excellent written and oral communication skills, as well as organizational skills.
  • Working knowledge of general banking policies, practices and procedures.
  • High energy, self-starter, with ability to motivate.
  • Sound decision making and critical thinking skills, effective influencing skills.
  • Proven ability to demonstrate and coach exceptional client service.
  • Ability to organize projects, priorities and time management.
  • Ability to exercise good judgment in making decisions.
  • Shows interpersonal adaptability when dealing with many different personality styles.
  • Ability to protect and maintain confidential information.
  • Ability to work under pressure, prioritize and meet deadlines.
  • Ability to manage and develop personnel resources.
  • Ability to disseminate information and guidelines clearly to employees and check for understanding.
  • Ability to work independently and collaborate effectively as a team member.
  • Ability to effectively comprehend and interpret Bank policies and procedures in the work environment.
  • Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.
  • Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.
  • Ability to complete tasks within prescribed time frames.
  • Professional in appearance, and in verbal and written communication.
  • Proficient with: MS Word, Excel, Outlook, Internet
  • Must be able to travel throughout the Bank’s footprint to perform required duties (more than 40%) as directed by supervisor or as needed
  • Regular attendance required.

Job Benefits

Compensation: Salary ranges from $150,000.00 to $205,000.00 per year. The salary range is determined by the role, job duties, and position level and reflect the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by job – related skills, experience, and relevant education or training.
Generous vacation leave policies including additional sick days and all Federal holidays off
Employer paid medical, dental and vision insurance for the employee
401k with employer contributions
Annual cash incentive plan
Free financial and retirement planning services
Ancillary benefits available include critical illness & accident insurance, legal and identity theft protection, pet insurance