Job Description
At Community West Bank, we put deposits to work locally, making loans
to businesses, families and non-profit organizations. We are the
largest publicly traded and only community bank headquartered and
serving California’s Central and South Coast area of Ventura, Santa
Barbara and San Luis Obispo counties, with full-service branches in
Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa
Maria, and Ventura. We were named one of the Central Coast Best Places
to Work by the Pacific Coast Business Times, and we love working here
and think you may too!
Community West Bank team members support and foster the values
character, quality, people, community, and achievement. We live and
breathe these attributes with all we do. As an integral member of the
Loan Servicing team for Community West Bank, this position will
provide extraordinary customer service to our internal team members
and external customers, exemplifying the Bank’s values and our
dedication to quality and service. This position will have direct
responsibility as a Credit Operation’s team member to assist in the
accomplishment of the Department Business Plan goals and objectives.
This position will elevate the team as a member of the Bank’s
high-performance culture that emphasizes empowerment, quality,
productivity, ethical standards, goal attainment and the ongoing
development of CWB’s vision to become the bank of choice for small and
medium-sized businesses, professionals, and individuals in the markets
we serve. We will combine steady growth, consistent earnings, and
control risk to provide a safe and sound bank. Our people will be the
difference, delivering an unparalleled experience to our clients,
establishing consistency in earnings and enhanced shareholder value.
JOB OVERVIEW/PURPOSE
The Loan Servicing Analyst performs a wide range of Loan Servicing
functions including but not limited to providing supervision,
mentoring, and assisting coworkers. This position works closely with
the Sr. Loan Servicing Manager and aides in creating process
efficiencies and procedure writing along with client inquiries and
problem solving. This position performs all essential duties in
compliance with regulatory requirements as well as Bank policies and procedures.
Essential Duties
- Understands and performs all functions within the Loan Servicing
Dept as assigned
- Works with a high level of independent discretion
- Provides recommendations for establishing efficient and
streamlined processes
- Assists with policy changes and procedure writing
- Troubleshoots, researches, and analyzes problems that may arise
when a loan file is or becomes out of compliance
- Mentor and assist with staff training
- Assists the Sr. Loan Servicing Manager as liaison between the
department and other areas of the bank
- Acts as the escalation point of contact for the department
- Process and review core loan documentation as needed
- Prepare loan disbursements for construction loans
- Monitor AG/B&I Loans Quarterly-service fee tracking, and
charge offs and recoveries report
- Track and monitor insurance requirements to include force-placed
insurance. Call customers regarding coverage prior to force placing insurance
- Investor/Participation processing, including payments,
remittances, reporting, and payoffs
- Assist borrowers with telephone and written inquiries
- Assist with issues related to the Bank’s relationship with
entities like the FRB and FHLB including but not limited to FRB and
FHLB reporting
- Manages issues related to loan related insurance requirements
including but not limited assisting with the management of
force-placed insurance and making and responding to customers calls
regarding coverage issues
- May assist with loan documentation production
- Assists with maintaining and release of collateral
- Cross trains in additional functions of the department
- Maintains an understanding of the SOX control environment, risk
assessment and control activities for the assigned area(s). As a
control operations, maintains the knowledge and skill to perform the
control and remains independent from related procedures performed in
the process.
- Adheres to Sox-compliant procedures and consistently performs
control activities accurately and completely with requisite source documentation
- Completes all required regulatory training as assigned within
deadlines established on an annual basis
- Process payments on manufactured housing loans, core bank loans
and SBA loans
- Handles vendor relations and management alongside the Sr Loan
Servicing Officer
- Assists with funding and disbursing of loan proceeds
- General Ledger Accounting and Certifications/ verifications
- Reviews documentation and provides approvals as needed
- Call back loan fundings, file maintenance, daily balancing, in
accordance with the loan service level agreements
- Meets response and resolution times as defined in service level
agreements and/or service requests, and follow established processes
to meet service level commitments
- Other duties and/or projects as assigned by supervisor
