Loan Processor/Sr. Loan Processor

    • Job Tracking ID: 512568-844916
    • Job Location: Goleta, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 05/02/2023
    • Years of Experience: 2 - 5 Years
    • Starting Date: 05/31/2023
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Job Description

At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-profit organizations. We are the largest publicly traded and only community bank headquartered and serving California’s Central and South Coast area of Ventura, Santa Barbara and San Luis Obispo counties, with full-service branches in Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa Maria, and Ventura. We were named one of the Central Coast Best Places to Work by the Pacific Coast Business Times, and we love working here and think you may too!

Community West Bank team members support and foster the values character, quality, people, community, and achievement. We live and breathe these attributes with all we do. As an integral member of the Manufactured Housing team for Community West Bank, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the Bank’s values and our dedication to quality and service. This position will have direct responsibility as a Manufactured Housing team member to assist in the accomplishment of the Department Business Plan goals and objectives. This position will elevate the team as a member of the Bank’s high-performance culture that emphasizes empowerment, quality, productivity, ethical standards, goal attainment and the ongoing development of CWB’s vision to become the bank of choice for small and medium-sized businesses, professionals, and individuals in the markets we serve. We will combine steady growth, consistent earnings, and control risk to provide a safe and sound bank. Our people will be the difference, delivering an unparalleled experience to our clients, establishing consistency in earnings and enhanced shareholder value.



Responsible for processing mortgage loan files for manufactured homes using the Encompass loan processing system to include initial set-up, data entry, initial financial analysis, verification of credit, red flag and fraud alerts, appraisal and employment. Review application package to determine information and documentation needed to process the file to meet the requirements of the submitted loan program. Obtain all necessary documents and/or information by contacting applicant or vendor as necessary. Communicate with Loan Consultant, Underwriters and Document Specialist personnel to ensure a smooth and timely closing of the loan. May type loan documents. This position performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

* May complete input of new loan files into processing system.
* Review assigned loan files for completeness and accuracy and conformity to the loan program listed.
* Review Credit Report and clear all Inquiries, Discrepancies, Red Flags and Alerts.
* Prepare and send all appropriate state and federal loan disclosures. Redisclose when changes occur.
* Prepare and electronically send all appropriate verification forms.
* Obtain any missing information or condition with appropriate agency, client or loan consultant.
* Verify employment, credit report, asset and income statements and vesting and ID documentation. Collect HCD documentation, salvage documents when needed. Obtain current ID and Trust Certification when needed.
* Send appraisal to applicant once the underwriter has reviewed the appraisal. Obtain Evidence of Insurance.
* Process the loan file to the underwriting guidelines of the submitted loan program, review submitted documents for completeness and accuracy.
* Ensure that the Loan Processing System matches the file documentation and reflects the current information status.
* Senior level-Prepare Loan Estimate, Change of Circumstance and Closing Disclosures for TRID loans.
* Submit the completed loan file to underwriting. Once decisioned, coordinate with Loan Consultant the collecting of the Underwriters’ conditions of approval outstanding items. Coordinate proof of paid Insurance with client.
* Maintain status update of assigned pipeline and assist others as needed to move files forward.
* Communicate and document files as items come in or at least weekly, including files withdrawn or referred for denial to underwriter.
* Communicate with Underwriter to ensure regulatory and procedural compliance.
* Communicate with Loan Consultants, Applicants, Escrow, and Docs/Funders to resolve issues efficiently and effectively to ensure timely loan closing. Become thoroughly familiar with and comply with CWB Credit Policies, Insurance and Processing Guidelines.
* Comply with CWB Credit Policies, Insurance and Processing Guidelines.
* Meets response and resolution times as defined in service level agreements and/or service requests and follows established processes to meet service level commitments.
* Cross trains in additional functions of the department, such as Loan Documents and Funding when needed.
* Completes all required regulatory training as assigned within deadlines established including BSA, Bank Security and any other training as assigned, within required timeframes and on an annual basis
* Other duties and/or projects as assigned by supervisor

Community West Bank is an EEO/AA/Disability/Vets Employer. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Experience and Skills

* Undergraduate degree in Business, Accounting, or Finance or an equivalent combination of education, training and experience
* Minimum 2 years of related experience, preferably at a financial institution
* Prior Credit administration or Portfolio Management experience preferred
* Prior lending authority preferred
* Sr. Level - Minimum 5 years of related experience, preferably at a financial institution
* Sr. Level - Pre-underwrite loan files with accurate income and ratio calculations.
* Prior Credit administration or Portfolio Management experience preferred.
* Prior lending authority preferred.
* Awareness of operational responsibility for Regulatory and Audit issues:
* Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), CRA, Affirmative Action, Americans with Disabilities Act (Title I), GLB Privacy Act, CCPA, Bank Bribery Laws, Civil Rights Act (Title VII)
* Regulatory and privacy and security concerns
* Appropriate banking laws, regulations, internal policies and procedures. Regulations directly applicable to this position include Reg. CC, D, DD, E, B, C, H, O, U, X, and Z
* Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty
* Providing high quality customer service whether to the internal or external customer
* Ability to put people first in all aspects of your position
* Work with the intent of the betterment of our community
* Leadership and coaching
* Have a keen sense of self-awareness with how you work, mentor, and coach
* Exhibit humility, approachability and listen
* Recognize the successes of your team and see the possibilities for growth, not the misses that were made
* Relax, have fun and don’t take yourself too seriously
* Ability to effectively comprehend and interpret Bank policies and procedures in the work environment
* Ability to work independently and collaborate effectively as a team member
* Ability to exercise good judgment in making decisions
* Ability to work under pressure, prioritize and meet deadlines
* Ability to complete tasks within prescribed time frames
* Ability to manage and develop personnel resources
* Ability to disseminate information and guidelines clearly to employees and check for understanding
* Exhibit high degree of professionalism in handling and having access to sensitive information, and protect and maintain that confidential information
* Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.
* Professional in appearance, and in verbal and written communication
* Proficient with: MS Word, Excel, Outlook, Internet, Encompass loan operating system

Job Benefits

Compensation:  Salary ranges from $50,000 to $68,000 per year.  The salary range is determined by the role, job duties, and position level and reflect the minimum and maximum target for  new hire salaries.  Within the range, individual pay is determined by job – related skills, experience, and relevant education or training.

Generous vacation leave policies including additional sick days and all Federal holidays off

Employer paid medical, dental and vision insurance for the employee

401k with employer contributions

Annual cash incentive plan

Free financial and retirement planning services

Ancillary benefits available include critical illness & accident insurance, legal and identity theft protection, pet insurance