Application Services Analyst

    • Job Tracking ID: 512568-831100
    • Job Location: Goleta, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 09/15/2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description

At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-profit organizations. We are the largest publicly traded and only community bank headquartered and serving California’s Central and South Coast area of Ventura, Santa Barbara and San Luis Obispo counties, with full-service branches in Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa Maria, and Ventura. We were named one of the Central Coast Best Places to Work by the Pacific Coast Business Times, and we love working here and think you may too!

Community West Bank team members support and foster the values character, quality, people, community, and achievement. We live and breathe these attributes with all we do. As an integral member of the Information Technology-Application Services team for Community West Bank, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the Bank’s values and our dedication to quality and service. This position will have direct responsibility as an Information Technology-Applications Services team member to assist in the accomplishment of the Department Business Plan goals and objectives. This position will elevate the team as a member of the Bank’s high-performance culture that emphasizes empowerment, quality, productivity, ethical standards, goal attainment and the ongoing development of CWB’s vision to become the bank of choice, providing an unparalleled experience for our clients, employees, and community.

JOB OVERVIEW/PURPOSE

This is a key position responsible for the development, maintenance and support of the Bank’s hosted core account processing platform and assigned ancillary applications. The Application Services Analyst position will work closely with the Application Services team, Information Technology team, internal end users and the Bank’s 3rd party support vendors to provide solutions for all levels of application issues. This role will provide project support, business requirements, release enhancement testing, application implementations, data analysis, reporting and communications.

This position performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

Essential Duties:

Perform, support and provide back up to all essential duties performed by Application Services Analyst:

Application Support - Level I

  • Establish new users within applications based on approved permissions and provide credentials with password or other required parameters
  • Edit permissions and remove or disable users from application when separated from the bank or away for an extended period of time
  • Complete and submit periodic user access certifications for all applicable applications
  • Perform validation (callback) of specification and parameter maintenance changes made within applications in accordance with department change policy
  • Awareness and functional testing of new release application functionality
  • Complete and test statement message changes requested by Leadership and/or Marketing
  • Ongoing maintenance and structuring of deposit account workflows
  • Custom report writing utilizing Business Analytics and other available reporting tools
  • Scheduling recurring reports and ensuring timely delivery
  • Answer support line calls from end-users and when applicable work through resolution with Level I 3rd party support providers for:
    • Reset passwords and unlock accounts
    • Reset passwords and unlock accounts
    • Cannot access application
    • Application freezing
    • Account will not export
    • Account behavior not as expected
    • Transactions failed to process
    • Reports not received
    • ATM out of service
  • Computer Operations include:

    • Monitoring receipt of core application stock reports and sending communications when reports are delayed and/or other issues that impact delivery of the reports
    • Manual import of reports from ancillary applications and placing in the bank’s designated cold storage for retention
    • Coordinate and communicate check print files with applicable departments
    • Generating statements, loan billing and loan billing notices not outsourced to third-party
    • Validating correct number of statements, loan billings and notices were generated by third-party vendor
    • Monitoring timely delivery of statement, loan billing and notices from third-party vendor

    Application Support - Level II+

    • Manage and perform application specification and parameter changes pursuant to department change control policy and procedures
    • Coordinate, lead and support existing and new application enhancement projects, including preparing project plans, business requirements, data analytics and communicating project updates to appropriate teams and committees
    • Present new application proposals or existing application enhancement changes to appropriate sponsors or committees
    • Facilitate and perform functional and user acceptance testing for new release functionality, new applications and application maintenance changes
    • Coordinate and compile reports and documents required for external audits and regulatory examinations
    • Development and maintenance of core, ancillary and account opening applications
    • Provide support for the Bank’s Financial system of record as requested by Finance
    • Review BCP department plans, participate in enterprise BCP testing and participate in vendor-initiated application BCP testing
    • Support and Manage Application Services team in absence of Director of IT and Application Services

General requirements include:

  • Develop and Maintain department policies and procedures
  • Participate in development of department and team goals
  • Cross-train in other support functions to provide back-up to support departments as needed
  • Perform all duties in accordance with risk and compliance requirements as applicable with governing agencies
  • Complete all required regulatory training as assigned within deadlines established including BSA, Bank Security and any other training as assigned, within required timeframes and on an annual basis

Perform all other duties as assigned by Supervisor/Manager

 

Perform all other duties as assigned by Supervisor/Manager

Experience and Skills

    • Undergraduate degree or an equivalent combination of education, training, and experience
    • Minimum of 3 years in IT/application services or banking operations or technology positions
    • Expertise with Fiserv Premier or similar loan and deposit core processing applications
    • Strong knowledge of loan and deposit processing and related banking documents
    • Experience with document/image capture hardware and software
    • Familiar with standard testing documentation, protocols, and nomenclature
    • Familiar with basic project management methodologies and nomenclature
    • Ability to perform data analysis and summarize, communicate, and present results for decision-making.
    • Ability to effectively use report writing tools, Business Analytics/COGNOS, PowerBI, Tableau, Business Objects and/or Excel
    • Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty
    • Providing high quality customer service whether to the internal or external customer
    • Ability to put people first in all aspects of your position
    • Work with the intent of the betterment of our community
    • Must be organized and detail oriented
    • Ability to effectively comprehend and interpret Bank policies and procedures and banking regulatory compliance and information security best practices in the work environment
    • Ability to work independently and collaborate effectively as a team member
    • Ability to exercise good judgement in making decisions
    • Ability to work under pressure, prioritize and meet deadlines
    • Ability to complete tasks within prescribed time frames
    • Exhibit high degree of professionalism in handling and having access to sensitive information, and protect and maintain that confidential information
    • Excellent interpersonal skills to communicate effectively with a wide range of employees, customers, auditors, and examiners
    • Professional in appearance, and in verbal and written communication
    • Proficient use of MS Office suite, email applications, and internet browsers.  Proficiency with Adobe a plus