Loan Servicing Analyst-CA Remote Available

    • Job Tracking ID: 512568-830999
    • Job Location: Goleta, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: 09/22/2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: 09/26/2022
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Job Description

At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-profit organizations. We are the largest publicly traded and only community bank headquartered and serving California’s Central and South Coast area of Ventura, Santa Barbara and San Luis Obispo counties, with full-service branches in Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa Maria, and Ventura. We were named one of the Central Coast Best Places to Work by the Pacific Coast Business Times, and we love working here and think you may too!

As an integral member of the Loan Servicing team for Community West Bank, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the Bank’s values and our dedication to quality and service. This position will have direct responsibility as a Credit Operation’s team member to assist in the accomplishment of the Department Business Plan goals and objectives. This position will elevate the team as a member of the Bank’s high performance culture that emphasizes empowerment, quality, productivity, ethical standards, goal attainment and the ongoing development of CWB’s vision to become the bank of choice, providing an unparalleled customer experience for our customers, employees, and community.

The Loan Servicing Analyst performs a wide range of Loan Servicing functions including but not limited to providing supervision, mentoring, and assisting coworkers. This position works loosely with the Sr. Loan Servicing Officer and aides in creating process efficiencies and procedure writing along with client inquiries and problem solving. This position performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

Community West Bank is an EEO/AA/Disability/Vets Employer. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

* Understands and performs all functions within the Loan Servicing Dept as assigned by the Sr. Loan Servicing Officer
* Works with a high level of independent discretion
* Provide recommendations for establishing efficient and streamlined processes
* Assists with policy changes and procedure writing
* Troubleshoot, research, and analyze problems that may arise when a loan file is or becomes out of compliance
* Mentor and assist with staff training
* Assists the Sr Loan Servicing Officer as liaison between the department and other areas of the bank
* Acts as the escalation point of contact for the department
* Handles vendor relations and management alongside the Sr Loan Servicing Officer
* Assist with funding and disbursing of loan proceeds
* General Ledger Accounting and Certifications verifications
* Reviews documentation and provides approvals as needed
* Call back loan fundings, file maintenance, daily balancing, in accordance with the loan service level agreements
* Assist with issues related to the Bank’s relationship with entities like the FRB and FHLB including but not limited to FRB and FHLB reporting
* Manage issues related to loan related insurance requirements including but not limited assisting with the management of force-placed insurance and making and responding to customers calls regarding coverage issues
* May assist with loan documentation production
* Assists with maintaining and release of collateral
* Cross train in additional functions of the department
* Meet responses and resolution times as defined in service level agreements and/or service requests, and follow established processes to meet service level commitments
* Complete all required regulatory training as assigned within deadlines established on an annual basis
* Process payments on manufactured housing loans, core bank loans and SBA loans
* Other duties and/or projects as assigned by supervisor

Experience and Skills

  • Bachelor’s degree, or an equivalent combination of education, training and experience.
  • Minimum 3 years of related experience, preferably at a financial institution.
  • Ability to work under pressure, prioritize and meet deadlines.
    • Ability to manage and develop personnel resources.
    • Ability to disseminate information and guidelines clearly to employees and check for understanding.
    • Ability to work independently and collaborate effectively as a team member.
    • Ability to effectively comprehend and interpret Bank policies and procedures in the work environment.
    • Exhibit high degree of professionalism in handling and having access to sensitive information, and protect and maintain that confidential information.
    • Professional in appearance, and in verbal and written communication.
    • Proficient with: MS Word, Excel, Outlook, Internet
  • Ability to exercise good judgment in making decisions.
  • Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.
  • Ability to complete tasks within prescribed time frames.