Loan Compliance and Quality Control Specialist

    • Job Tracking ID: 512568-843960
    • Job Location: Goleta, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 03/13/2023
    • Years of Experience: 2 - 5 Years
    • Starting Date: 02/13/2023
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Job Description

At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-profit organizations. We are the largest publicly traded and only community bank headquartered and serving California’s Central and South Coast area of Ventura, Santa Barbara and San Luis Obispo counties, with full-service branches in Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa Maria, and Ventura. We were named one of the Central Coast Best Places to Work by the Pacific Coast Business Times, and we love working here and think you may too!

Community West Bank team members support and foster the values character, quality, people, community, and achievement. We live and breathe these attributes with all we do. As an integral member of the Manufactured Housing team for Community West Bank, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the Bank’s values and our dedication to quality and service. This position will have direct responsibility as a Manufactured Housing team member to assist in the accomplishment of the Department Business Plan goals and objectives. This position will elevate the team as a member of the Bank’s high-performance culture that emphasizes empowerment, quality, productivity, ethical standards, goal attainment and the ongoing development of CWB’s vision to become the bank of choice, for small and medium-sized businesses, professionals, and individuals in the markets we serve. We will combine steady growth, consistent earnings, and control risk to provide a safe and sound bank. Our people will be the difference, delivering an unparalleled experience to our clients, establishing consistency in earnings and enhanced shareholder value.




Responsible for Adverse Action and HMDA review of mortgage loan files and Quality Control Review of loan files. The Compliance and QC Specialist will complete a HMDA scrub of cancelled, denied and funded Loans. This position will also review approved loans files prior to submission to the MH Loan Documentation Specialists. This position may type loan documents. The Compliance Specialist will data scrub files in compliance relief prior to submitting monthly completed HMDA files to the Compliance Department. This position performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

Essential Duties


* Complete monthly HMDA scrub of cancelled, denied and funded loan files.
* Prepare monthly and quarterly HMDA reports through Questsoft Compliance Relief, ensuring accuracy.
* Quality Control Checklist Review all files prior to submission to the Loan Documentation Specialists, completing checklist review of content such as valid-ID, signed Disclosures, subject property matches source documents data and E-folder integrity, vesting documentation matches source documents.
* Work with Compliance Department on any corrections, errors, discrepancies on HMDA reports.
* Become thoroughly familiar, comply and ensure compliance with CWB Credit Policies, Insurance and Processing Guidelines.
* May be given back up underwriting approval for review of adverse loans.
* Review assigned loan files for completeness and accuracy and conformity to the loan program listed.
* Ensure that the Loan Operating System matches the file documentation and reflects the current information status.
* Internal department audit/clean up of files for E-folder completeness.
* Communicate with Underwriter to ensure regulatory and procedural compliance.
* Communicate with Loan Consultants, and Loan Documentation Specialists to resolve issues efficiently and effectively to ensure timely loan delivery.
* Meets response and resolution times as defined in service level agreements and/or service requests and follows established processes to meet service level commitments.
* Cross trains in additional functions of the department, such as loan documentation and funding when needed.
* Completes all required regulatory training as assigned within deadlines established including BSA, Bank Security and any other training as assigned, within required timeframes and on an annual basis.
* Assists with ongoing audits providing the necessary documentation.
* Other duties and/or projects as assigned by supervisor.

Community West Bank is an EEO/AA/Disability/Vets Employer. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Experience and Skills

* Undergraduate degree in Business, Accounting, or Finance or an equivalent combination of education, training and experience
* Minimum 5 years of related experience, preferably at a financial institution
* Awareness of operational responsibility for Regulatory and Audit issues:
* Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), CRA, Affirmative Action, Americans with Disabilities Act (Title I), GLB Privacy Act, CCPA, Bank Bribery Laws, Civil Rights Act (Title VII)
* Regulatory and privacy and security concerns
* Appropriate banking laws, regulations, internal policies and procedures. Regulations directly applicable to this position include Reg. CC, D, DD, E, B, C, H, O, U, X, and Z
* Possess a strong knowledge of HMDA reporting rules, Patriot Act, BSA regulation, Fair Credit Reporting Act
* Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty
* Providing high quality customer service whether to the internal or external customer
* Ability to put people first in all aspects of your position
* Work with the intent of the betterment of our community
* Leadership and coaching
* Have a keen sense of self-awareness with how you work, mentor, and coach
* Exhibit humility, approachability and listen
* Recognize the successes of your team and see the possibilities for growth, not the misses that were made
* Relax, have fun and don’t take yourself too seriously
* Ability to effectively comprehend and interpret Bank policies and procedures in the work environment
* Ability to work independently and collaborate effectively as a team member
* Ability to exercise good judgment in making decisions
* Ability to work under pressure, prioritize and meet deadlines
* Ability to complete tasks within prescribed time frames and pass assigned compliance training.
* Ability to manage and develop personnel resources
* Ability to disseminate information and guidelines clearly to employees and check for understanding
* Exhibit high degree of professionalism in handling and having access to sensitive information, and protect and maintain that confidential information
* Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.
* Professional in appearance, and in verbal and written communication
* Proficient with: MS Word, Excel, Encompass, Outlook, Internet

Job Benefits

Compensation:  Salary ranges from $57,000 to $78,000 per year.  The salary range is determined by the role, job duties, and position level and reflect the minimum and maximum target for  new hire salaries.  Within the range, individual pay is determined by job – related skills, experience, and relevant education or training.

Generous vacation leave policies including additional sick days and all Federal holidays off

Employer paid medical, dental and vision insurance for the employee

401k with employer contributions

Annual cash incentive plan

Free financial and retirement planning services

Ancillary benefits available include critical illness & accident insurance, legal and identity theft protection, pet insurance