Job Description
At Community West Bank, we put deposits to work locally, making loans
to businesses, families and non-profit organizations. We are the
largest publicly traded and only community bank headquartered and
serving California’s Central and South Coast area of Ventura, Santa
Barbara and San Luis Obispo counties, with full-service branches in
Goleta, Oxnard, Paso Robles, San Luis Obispo, Santa Barbara, Santa
Maria, Ventura and Westlake Village. We love working here, and think
you may too!
This is a key position responsible for leading the development,
maintenance and support of the Bank’s hosted core account processing
platform and assigned ancillary applications. The Applications
Administrator position will work closely with the Application Services
team, Information Technology team, internal end users and the Bank’s
3rd party support vendors to provide solutions for all levels of
application issues. This role will lead projects, provide project
support, define business requirements, define and perform release
enhancement testing, lead application implementations, perform data
analysis and develop reporting and communications.
Essential Duties:
Perform, support and provide back up to all essential duties
performed by Application Administrator
- Manage and perform application specification and parameter changes
pursuant to department change control policy and procedures
- Coordinate, lead and support existing and new application
enhancement projects, including preparing project plans, business
requirements, data analytics and communicating project updates to
appropriate teams and committees
- Present new application proposals or existing application
enhancement changes to appropriate sponsors or committees
- Manage and perform functional and user acceptance testing for new
release functionality, new applications and application maintenance changes
- Coordinate and compile reports and documents required for external
audits and regulatory examinations
- Development and maintenance of core, ancillary and account opening applications
- Provide support for the Bank’s Financial system of record as
requested by Finance
- Review BCP department plans, participate in enterprise BCP testing
and participate in vendor-initiated application BCP testing
- Support and Manage Application Services team in absence of
Director of IT and Application Services
- Establish new users within applications based on approved
permissions and provide credentials with password or other required parameters
- Edit permissions and remove or disable users from application when
separated from the bank or away for an extended period of time
- Complete and submit periodic user access certifications for all
applicable applications
- Perform validation (callback) of specification and parameter
maintenance changes made within applications in accordance with
department change policy
- Awareness and functional testing of new release application functionality
- Complete and test statement message changes requested by
Leadership and/or Marketing
- Ongoing maintenance and structuring of deposit account workflows
- Custom report writing utilizing Business Analytics and other
available reporting tools
- Scheduling recurring reports and ensuring timely delivery
- Answer support line calls from end-users and when applicable work
through resolution with Level I 3rd party support providers for:
- Reset passwords and unlock accounts
- Cannot access application
- Application freezing
- Account will not export
- Account behavior not as expected
- Transactions failed to process
- Reports not received
- ATM out of service
Computer Operations include:
- Monitoring receipt of core application stock reports and sending
communications when reports are delayed and/or other issues that
impact delivery of the reports
- Manual import of reports from ancillary applications and placing
in the bank’s designated cold storage for retention
- Coordinate and communicate check print files with applicable departments
- Generating statements, loan billing and loan billing notices not
outsourced to third-party
- Validating correct number of statements, loan billings and notices
were generated by third-party vendor
- Monitoring timely delivery of statement, loan billing and notices
from third-party vendor
General requirements include:
- Develop and Maintain department policies and procedures
- Participate in development of department and team goals
- Cross-train in other support functions to provide back-up to
support departments as needed
- Perform all duties in accordance with risk and compliance
requirements as applicable with governing agencies
- Complete all required regulatory training as assigned within
deadlines established including BSA, Bank Security and any other
training as assigned, within required timeframes and on an annual basis
Perform all other duties as assigned by Supervisor/Manager
